Shipping policy

Shipping Policy for SportsManiaUSA.com

At SportsManiaUSA.com, our priority is to ensure that your orders are processed, shipped, and delivered efficiently and securely. We are committed to providing a seamless shipping experience and maintaining transparency throughout the process. Below, we outline the specifics of our shipping policy to help you understand what to expect when shopping with us:

Shipping Costs

We charge a $6.99 flat rate for standard shipping on every US order — no surprises at checkout. Accelerated options (USPS Priority Mail and Priority Mail Express) are available at checkout for an additional charge. Prefer to skip shipping altogether? In-store pickup at our Jacksonville Beach store is always free.

Shipping Carrier

We use USPS (United States Postal Service) for all US shipments to ensure reliable and timely delivery to our customers. UK orders ship by international express carrier (see "Customers in the United Kingdom" below)

Shipping Timeframes

  • Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed.
  • Delivery Time: Delivery times depend on the selected USPS shipping option at checkout:
    • USPS First-Class Mail: 3-5 business days (for smaller packages).
    • USPS Priority Mail: 2-3 business days.
    • USPS Priority Mail Express: 1-2 business days.

Note: Delivery times are estimates provided by USPS and may vary based on your location and external factors such as weather or holidays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the USPS website at www.usps.com.

Shipping Destinations

We ship to addresses in the United States (including Alaska, Hawaii, and U.S. territories) and to the United Kingdom. We do not currently ship to other countries.

Lost or Delayed Shipments

While we rely on USPS to deliver orders promptly, delays or lost shipments can occasionally occur. If you have not received your order within the expected timeframe, please contact us at Info@SportsManiaUSA.com or call (904) 242-0640 for assistance.

Stolen or "Delivered but Not Received" Packages

If your tracking shows your order as delivered but you can't find it:

  1. Check around first. Look near your door, mailbox, garage, and back porch, and ask neighbors or your building's front desk or mailroom. USPS sometimes marks a package delivered up to 48 hours before it actually arrives.
  2. Contact us within 7 days of the delivery date. Email Info@SportsManiaUSA.com or call (904) 242-0640 with your order number.
  3. File a police report. Report the theft to your local police department and send us the report or case number. Our shipping insurer needs a police report before it will process a stolen-package claim, so we can't send a replacement or refund without one.

When we have your police report, we'll file the claim for you. We'll send a replacement or issue a refund once the claim is approved.

Incorrect Shipping Information

To ensure timely delivery, please provide accurate and complete shipping information. SportsManiaUSA.com is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Customers in the United Kingdom

Carriers and cost. UK orders ship from our store in Jacksonville Beach, Florida, USA, by an international express carrier (such as DHL, UPS or FedEx). The shipping cost is shown in pounds sterling (GBP) at checkout before you pay.

Delivery times. Orders are processed within 1–2 business days. Estimated delivery after dispatch is 3–5 business days. These are carrier estimates; customs clearance can add time.

VAT, duties and import charges. Prices shown to UK customers include UK VAT and any import duty. Everything is collected at checkout, so you will not be asked to pay anything more when your parcel arrives.

Who you are buying from. International orders are processed by our partner Global-e, who acts as the seller of record and handles payment, VAT and customs for your order. You will see Global-e named on your order confirmation and card statement. Your order is still fulfilled and shipped by Sports Mania.

Tracking. You will receive a tracking number by email when your order ships.

Not available in the UK. Some products cannot be shipped to the UK because of UK product-safety rules (for example certain toys, cosmetics, sunglasses and jewellery). These items are not shown to UK shoppers.

Lost or delayed parcels. If your order hasn't arrived within the estimated time, contact us at Info@SportsManiaUSA.com and we will trace it with the carrier. Under UK law, the goods remain our responsibility until they are delivered to you.

 

Contact Us

Trade name: SportsManiaUSA.com

Phone number: (904) 242-0640

Email: Info@SportsManiaUSA.com

Physical address: Sports Mania Inc., 1246 3rd St S, Jacksonville Beach, FL 32250, United States